Find answers to common questions about Grain below. If you don't find what you're looking for, contact us.

FREQUENTLY ASKED QUESTIONS

General

• Is Grain halal?
• Is Grain ISO-certified?
• What are Grain’s opening hours?
• I tried signing up for a Grain account, but it says my mobile number/email address is taken.
• Is my credit card information safe?
• What do I get if I introduce my friends to Grain?

Meals On Demand

Orders

• How does it work?
• When can you expect your food to arrive?
• How does my delivery fee work?
• How do I know whether my order is confirmed?
• Can I place an order for a friend?
• How do I use a promo code?
• Where can I find promo codes that I have earned?
• Can I make changes to my order?
• How do I check the delivery status of my order?
• Have an issue with your order?
• I placed an order for Grain through a third party app (i.e. GrabFood, Foodpanda, Deliveroo). Can I make changes?

Food

• What is in my meal?
• How can delivery food taste great?
• When and where do you deliver? What are the delivery charges?
• How can I skip the delivery fee?
• What happens if I am not around when the courier arrives with my meal?
• Do you provide a warmer bag for my order?
• Can someone collect the meal on my behalf?

Rewards

• What Rewards can I earn by eating with Grain?
• How do I earn Rewards?
• How do I use the promo codes earned through Rewards?
• Grain Rewards terms and conditions

Meal Plan [paused for upgrades]